Store Policies: Returns, Refunds, and Shipping Information

RETURNS AND REFUNDS

ALL SALES ARE FINAL.

If items are damaged upon arrival, email us upon receipt at purrfecttenswag@gmail.com or simply reply to your order confirmation. Attaching a photo of the damaged item is required. If we are unable to rectify the issue, then a refund will be considered.

Shipping fees are non-refundable.

You are responsible for providing an accurate shipping address.

BE MINDFUL WHILE CHECKING OUT THROUGH PAYPAL - as it often populates the most recent address that is stored in the PAYPAL system. It happens to the best of us "quick check-out'ers". So, please DOUBLE CHECK that your address is correctly entered at CHECK-OUT and in PAYPAL.

We will not replace or refund orders that are lost due to incorrect address entries.

If we receive returned packages, you will have to pay for shipping to have it sent to the correct address.

We are not responsible for stolen packages or packages that are lost by the postal or parcel service provider.

SHIPPING

USPS First Class Package and USPS Priority Mail are the services generally used for shipping. We will occasionally ship via UPS, depending on time of year and rates (think: Holiday Season 2019/2020).

Orders are usually processed the next business day and shipped within 48 hours of the processing date.

NOTE: We take a "winter break" between the middle of December and the beginning of January, each year. In this case, we ALWAYS post an announcement on the Home Page, on our social media pages, and through emails to our subscribers. (We usually throw in a discount code for your continued patronage during this time -- our gift to you!).

Allow up to 14 days for delivery after you receive shipping confirmation. Items typically arrive within this window.

Tracking is available on all orders and tracking details will be sent to customers once items are shipped.

Once items are in possession of the postal or parcel service provider, we are not responsible for delays or lost packages.